Last Updated: 04/19/2023
Data Pinnacle Collects
Pinnacle collects data to provide customers with products and services and to operate Pinnacle’s business. Some of this data is provided directly, such as when you create a Pinnacle account, connect a Pinnacle device to the Internet or a Cloud service, provide equipment for maintenance, or contact Pinnacle for support or to perform other services. Pinnacle receives some data by recording how users interact with Pinnacle products and services by, for example, using technologies like Cookies, receiving error reports, usage data, or location data from software running on Pinnacle products utilizing Pinnacle services.
The data Pinnacle collects depends on the products, services, and features used and can include the following:
- Name and contact data. Personal information collected through the Sites or through other means may include name and salutation, job title, physical address, time zone, telephone number (including work or home office, mobile, and fax numbers), photograph, e-mail address, and other contact information. Pinnacle also collects marketing contacts and preferences (phone, email, postal mail, fax, and text messages), the name and nature of your business, language preference, and delivery and fulfillment information.
- Credentials. Pinnacle collects information used for authentication and account access.
- Usage data. Pinnacle collects data about how users and devices interact with Pinnacle products and services. For example, Pinnacle collects:
- Product use data. Pinnacle collects product feature use data, website activity data, performance data, product preference information, purchase history, and the web pages you visit.
- Device data. Pinnacle may collect data about a device, its operational state, configuration, past usage data, device performance data, and information on the network used to connect and use Pinnacle products. This includes data about the operating systems, applications, and other software installed on the device, including product keys. This also includes Internet Protocol (IP) address, network authentication, MAC address, other device identifiers, and regional and language settings.
- Error reports and performance data. Pinnacle collects data about the performance of Pinnacle products and the problems experienced. This data helps diagnose problems in the products to improve Pinnacle’s products and provide solutions. Depending on product and settings, error reports may include data such as the type or severity of the problem, details of the software or hardware related to an error, device status, usage data, contents of data or files that were processing when an error occurred, and data about other devices, networks, or software with which the device interacts.
- Support data. When Pinnacle is engaged for support, Pinnacle’s contact with any data or information stored on a device will be incidental in most instances. Devices returned to Pinnacle for repair should be wiped of all data. Pinnacle will collect data about any hardware, software, and other details related to the support incident for the purpose of tracking device performance and product improvement.
- Location data. Pinnacle may collect data about your location, which can be either precise or imprecise. Precise location data can be Global Position System (GPS) data and data identifying nearby cell towers and Wi-Fi hotspots Pinnacle collects when location-based products or features are enabled. Imprecise location data includes, for example, a location derived from your IP address or other data that indicates the geolocation of an IP address with less precision, including latitude, longitude, city, region, country, or postal code.
How Pinnacle Uses Personal Information
Pinnacle uses, discloses, transfers, and otherwise processes data, including Personal Information, in several ways. Pinnacle uses the data it collects for three basic purposes: (1) to process transactions for the sale and support of Pinnacle products and/or services, (2) to operate Pinnacle’s business, and to provide and support the products and services Pinnacle offers (including improving and personalizing), and (3) to send certain communications, including promotional communications. When customers place an order, Pinnacle uses the Personal Information provided, including any payment information necessary to provide the products or services requested. If you create a user profile, Pinnacle will store Personal Information as requested to manage the profile and communicate with the user. If you are located outside of the United States, please be aware that any information you provide to Pinnacle through the Sites may be transferred to the United States. Please also be aware that you consent to such transfer by using the Sites and giving Pinnacle your information. You also understand that the U.S. may not provide the same level of protection as the laws of your country.
Personal Information may also, subject to the requirements of applicable law, be used, disclosed, and transferred to law enforcement personnel and other persons in situations where Pinnacle believes that it is necessary to identify, contact, or bring legal proceedings against someone who may be misusing the Sites, interfering with the rights of Pinnacle or other users, or when Pinnacle reasonably believes that the law requires or permits such disclosure.
Why Pinnacle Shares Personal Information
Pinnacle shares Personal Information with consent or as necessary to complete any transaction or provide any product or service requested or authorized. Pinnacle also may disclose and transfer Personal Information to channel partners, strategic partners, suppliers, and other third parties for the purposes described in this Privacy Statement and to assist with the operation of the Sites and/or the associated business transactions. If Pinnacle sells or divests all or part of its business, makes a transfer of assets, or otherwise becomes involved in a change of control transaction, or in the unlikely event of bankruptcy, Pinnacle may transfer Personal Data covered by this Privacy Shield Policy to one or more third parties as part of the transaction including the due diligence process.
Additionally, Pinnacle will access, transfer, disclose, and preserve Personal Information when Pinnacle has a good faith belief that doing so is necessary to:
- comply with applicable law or respond to valid legal processes, including from law enforcement or other government agencies;
- protect our customers, for example, to prevent unsolicited emails or attempts to defraud users of Pinnacle products or to help prevent the loss of life or serious injury of anyone;
- operate and maintain the security of Pinnacle’s products and services, including preventing or stopping an attack on Pinnacle’s computer systems or networks; or
- protect the rights or property of Pinnacle, including enforcing the terms governing the use of the products or services; however, if Pinnacle receives information indicating that someone is using Pinnacle products or services to traffic in stolen intellectual or physical property, Pinnacle may refer the matter to law enforcement.
Pursuant to applicable regulations, Pinnacle maintains reasonable technical and administrative procedures to protect data, including Personal Information, against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access, but Pinnacle cannot ensure or warrant the security of any data against any possible loss or unauthorized access.
Access And Correction Of Personal Information
If you wish to access or update the Personal Information submitted through the Sites or to make any inquiries (including requests of cancellation or deletion) about the collection or processing of such information, please contact us as described below in the section labeled “Contact”. Pinnacle provides individuals access to their Personal Information where applicable data protection and privacy laws require it. Individuals will be required to sufficiently verify their identity. Declining to provide Personal Information may limit Pinnacle’s ability to respond to your inquiry.
Links To Other Internet Sites
The statements set forth in this Privacy Statement are for the Sites and other activities. Other sites hosted by third parties may have different practices. If you link to or otherwise visit any other sites managed by third parties, you must review the privacy policies posted at those sites. Pinnacle has no control over those sites and is not responsible or liable for the policies and practices followed by third parties.
Retention Of Data
Pinnacle will keep your data, which may include Personal Information, for as long as necessary for the purposes for which it was collected, to provide you with products or services, to conduct legitimate business interests, and where otherwise required or permitted by law.
Revisions To This Privacy Statement
Pinnacle reserves the right to change this Privacy Statement from time to time at Pinnacle’s discretion. Please check this Privacy Statement frequently before submitting Personal Information via the Sites.
If you have any questions about this Privacy Statement, please contact us at:
Pinnacle Precision Sheet Metal, Inc.
5410 E La Palma Avenue
Anaheim, CA 92807